A sewage emergency is one of the toughest problems a property can face. A blocked pipe, a collapsed pipe, or a failed pump can push raw sewage back through toilets and sinks. Sewage carries harmful bacteria and parasites, so an expert clean-up matters. Our teams work around the clock with protective gear, extraction units, and jetting gear to remove it safely. We also carry parts for an on-site repair if a collapsed pipe or broken pump caused the backup. If the fault lies in the public sewer, we work with Severn Trent Water, since delay only adds to the damage.
Request a callout through our online form, available any time. Sewage jobs get top priority, and we send an engineer with full gear.
On arrival, we put on safety gear first. We then start clearing standing sewage, since safety always comes first.
We find and fix the cause of the backup. It might be a blockage, a pipe repair, or a failed pump, while we work to restore normal flow.
We clean and sanitise affected areas to cut health risks. We still advise on deeper cleaning and give you a report for your insurer.
The cost of a sewage emergency callout depends on how bad the mess is and what work it needs. This can include containment, clearance, and basic cleaning, since a sewage backup rarely needs just one step. Request a fixed-price quote online. We confirm costs as soon as we've assessed the situation, and there's no call-out fee.
Yes. Raw sewage carries harmful bacteria, including E. coli and Salmonella, plus viruses and parasites. Avoid touching it directly, and keep children and pets away from the area. Don't try to clean it up yourself — call a trained team with the right gear.
Stay out of the affected rooms, and open windows to air them out. Turn off the electricity at the consumer unit if sewage is near any sockets. Don't flush toilets or run taps, since this can make the backup worse. If you can, lay towels at doorways to stop sewage spreading further.
If the backup starts in the public sewer rather than your private drain, Severn Trent Water handles the repair. We can work out whether the fault is on your side or theirs. If it's a public sewer problem, we can contain it for you while you contact Severn Trent Water.